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            FAQ's Troubleshooting Apps or Subscription Info

            PlayerMaker

            • How can multiple mobile phones use the same Playermaker 2.0 account?
            • How to record back-to-back activities
            • Playermaker's 6-hour session limit, explained
            • The Playermaker 2.0 sensors' battery performance, explained
            • Which USB cable can I use to charge my Playermaker 2.0 sensors?
            • Training data, explained (training highlights & performance glossaries)
            • Match data, explained (match highlights & skills glossaries)
            • How do I turn my sensors off / on?
            • The Playermaker 2.0 case, explained
            • The Playermaker 2.0 hardware specifications
            • Strap sizing charts
            • How to view the status of my sensors on the Playermaker 2.0 app
            • How do I charge my sensors?
            • How to check if my sensors are ready for a session
            • How do I pair my sensors to the app?
            View all 30
            • White blinking lights, explained
            • What is an Undefined Activity on the app?
            • I received 'Failed to upload data', what should I do next?
            • Why did I receive a message saying that I entered an invalid or expired Verification code?
            • Can I edit my training participation time?
            • How do I edit my match duration?
            • How can I delete all my data and contact information?
            • How can I perform a soft reset of my sensors?
            • How do I clean my Playermaker 2.0 sensor and case?
            • Can I export my session data in the form of an excel / API / PDF report?
            • Match Scores explanation & FAQ
            • Skill Scores explanation & FAQ
            • How can multiple players use the same Playermaker 2.0 device?
            • What is the button on the Playermaker 2.0 sensor for?
            • How do I delete data that is stored on my sensor?
            View all 17
            • My sensors aren't blinking blue when I remove them from the case
            • I received a 'Wrong Mounting' notification
            • My session won't sync onto the app
            • I can't see my technical / soccer-specific data in my training analysis
            • I received 'Oops, something went wrong', what should I do next?
            • The app isn't finding my sensor(s) / my sensors won't pair to my account
            • I am not receiving the Verification code to my email
            • The app only found one sensor
            • I received Error 52, what should I do next?
            • The app found too many sensors
            • I received Error 54, what should I do next?
            • I received Error 55, what should I do next?
            • I received Error 56, what should I do next?
            • I received Error 53, what should I do next?
            • How the Playermaker 2.0 algorithm calculates match and training participation times differently, in-depth explanation
            View all 25
            • What does my player card represent?
            • What is the personal records feature?
            • What is the Benchmark feature?
            • What is the Trends feature?
            • Where can I find the skills and highlights glossaries on the Playermaker 2.0 app?
            • How to view the status of my sensors on the Playermaker 2.0 app
            • I received 'User does not exist' when trying to log into the app
            • How do I update my app to the newest app version?
            • Where can I find my app version on the Playermaker 2.0 app?
            • How to share your session data in the form of a PDF activity report
            • Where can I find my sensors hardware version on the Playermaker 2.0 app?
            • How do I change my activity from a match to a training (and vice versa)?
            • Can I change the date of a training or a match session on the app?
            • How do I change my push notification preferences?
            • How do I delete an activity from the app?
            View all 22
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            PlayerMaker - FAQ's (17)

            You've got questions... We have answers!

            • White blinking lights, explained
              Modified on Fri, 29 Nov, 2024 at 4:35 PM
            • What is an Undefined Activity on the app?
              Modified on Fri, 29 Nov, 2024 at 4:34 PM
            • I received 'Failed to upload data', what should I do next?
              Modified on Fri, 29 Nov, 2024 at 4:30 PM
            • Why did I receive a message saying that I entered an invalid or expired Verification code?
              Modified on Fri, 29 Nov, 2024 at 4:24 PM
            • Can I edit my training participation time?
              Modified on Fri, 29 Nov, 2024 at 4:23 PM
            • How do I edit my match duration?
              Modified on Fri, 29 Nov, 2024 at 4:21 PM
            • How can I delete all my data and contact information?
              Modified on Fri, 29 Nov, 2024 at 4:20 PM
            • How can I perform a soft reset of my sensors?
              Modified on Fri, 29 Nov, 2024 at 4:20 PM
            • How do I clean my Playermaker 2.0 sensor and case?
              Modified on Fri, 29 Nov, 2024 at 4:16 PM
            • Can I export my session data in the form of an excel / API / PDF report?
              Modified on Fri, 29 Nov, 2024 at 2:29 PM
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